Privacy policy


Effective Date: 29 March 2026

Carthys respects the privacy of those who enter the House.

This Privacy Policy explains how Carthys collects, uses, stores, and discloses personal information when you visit www.carthys.co , contact us, place an order, or otherwise interact with the House.

By using our website, you acknowledge the practices described in this Policy.

1. Who we are

Carthys is a jewelry House based in Dubai, United Arab Emirates.

For privacy-related questions or requests, you may contact us at:
admin@carthys.co

2. Information we collect

We may collect the following categories of information:

a. Information you provide directly

  • your name
  • email address
  • phone number
  • billing and shipping details
  • order details
  • correspondence you send to us
  • information you provide through forms, inquiries, or account-related actions, if enabled

b. Transaction and order information

  • pieces ordered
  • serial or archive-related order records
  • payment status
  • delivery details
  • service, repair, or support history

c. Technical and website usage information

  • IP address
  • browser type
  • device information
  • pages viewed
  • time spent on the site
  • referring website or source
  • cookie and similar technology data

3. How we use your information

We use personal information where necessary to operate the House and the website, including to:

  • provide and fulfil orders
  • communicate with you about an order, inquiry, or service request
  • maintain internal order, archive, and service records
  • provide client support
  • improve website performance, security, and user experience
  • detect fraud, misuse, or unauthorized activity
  • comply with legal, regulatory, accounting, or operational obligations
  • send carefully limited marketing communications where permitted or where you have chosen to receive them

4. Cookies and similar technologies

We may use cookies and similar technologies to operate the website, understand traffic, remember preferences, and improve performance.

You may control cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

5. How we share information

We do not sell personal information.

We may share information only where needed for the operation of the House, including with:

  • payment service providers
  • website hosting and technology providers
  • delivery and logistics partners
  • customer support or communications providers
  • professional advisers, where required
  • regulatory, legal, or governmental authorities where disclosure is required by law or necessary to protect rights, property, or safety

Any such sharing is limited to what is reasonably necessary for the relevant purpose.

6. Payment information

Payments made through the website may be processed by third-party payment providers. Carthys does not store full payment card details unless explicitly stated at the point of collection.

Please review the privacy terms of the relevant payment provider used at checkout.

7. Archive and order records

As part of the Carthys operating system, certain order and piece information may be retained within the House archive, including piece identification, serial records, issue date, and service history.

These records are maintained for continuity, authenticity, operational control, client service, and the protection of the House and its clients.

8. Marketing communications

Where permitted, we may send updates relating to Carthys, collections, or House news.

You may opt out of marketing communications at any time by using the unsubscribe link, where available, or by contacting us at admin@carthys.co .

9. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, archive continuity, client service, legal compliance, dispute resolution, fraud prevention, and record-keeping obligations.

Retention periods may vary depending on the nature of the information and the reason it was collected.

10. Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website or method of electronic transmission can be guaranteed to be completely secure.

11. Your rights

Subject to applicable law, you may request:

  • access to personal information we hold about you
  • correction of inaccurate information
  • deletion of information where applicable
  • restriction or cessation of certain processing
  • withdrawal of consent where processing is based on consent

To make a request, contact admin@carthys.co . We may ask for information necessary to verify your identity before responding.

12. International transfers

Because our service providers or operational partners may be located in different jurisdictions, your information may be processed or stored outside your country of residence.

Where such transfers occur, we aim to handle personal information with appropriate safeguards and only as reasonably necessary for the purposes described in this Policy.

13. Third-party links

This website may contain links to third-party websites or services. Carthys is not responsible for the privacy, security, or content practices of external sites.

You should review the privacy policies of those third parties before providing information to them.

14. Children

The website is not directed to children, and we do not knowingly collect personal information from children through the website.

If you believe information relating to a child has been provided to us improperly, please contact us and we will review the matter.

15. Changes to this Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or website changes.

The revised version will be posted on this page with an updated effective date.

16. Contact

For questions, requests, or concerns relating to privacy, please contact:

CARTHYS
Dubai, United Arab Emirates
admin@carthys.co